Managing
a Responsible
Pay-Per-Click Campaign
By Scott Buresh
Co-founder and principal of Medium
Blue Internet Marketing
OVERVIEW What is PPC? Pay-Per-Click
is a paid form of advertising, popularized mostly by the "search engine"
GoTo (now called Overture). The concept is fairly simple. Businesses
bid to be placed at or near the top of the search results for particular
keyword phrases. The bidding is done on a "per-click" basis, meaning
that a company pays a specific amount every time the engine sends
them a visitor. In addition, the top results on Overture also show
up in the results of many of the popular search engines (usually listed
as "sponsored" or "featured" results). Google has also recently come
up with a similar version of PPC (AdWords Select) that has taken over
some of the engines that used to display Overture results (most notably
AOL Search).
Advantages
Pay-Per-Click campaigns have some advantages over traditional search
engine optimization. First of all, they require no changes to a current
site's content or look to obtain top positions, just a willingness
to pay. Also, the implementation of a pay-per-click campaign is relatively
quick- it can take just a few minutes to start getting targeted traffic,
versus sometimes months for standard SEO campaigns. Finally, unlike
search engine optimization, the implementation of a PPC campaign is
relatively easy and does not necessarily require any specialized knowledge
(although experience with search engine marketing and keyword research
is a definite advantage).
Limitations
Of course, there are limitations to this type of advertising. New
bids can lower the positions of other firms, and many will react by
raising their bid to regain a previous ranking. Monitoring of positions
becomes crucial. These campaigns can also become prohibitively expensive,
depending on the competitiveness of the keyword phrases and the aggressiveness
of the competition. In addition, many of the "savvier" search engine
users have learned to recognize PPC results as paid advertising and
bypass them without consideration.
THE PROCESS
Determining Visitor Worth
Determining how much each website visitor is worth is vital to the
success of a pay-per-click campaign. If it costs $50 in click-throughs
to make a $40 sale, the campaign has failed. The formula is relatively
simple, but some specific historical data is necessary. In the most
rudimentary form, it is the profit from the website over a given period
divided by the number of total visitors for the same period. If a
site netted $1000 in profits from goods or services in a given period,
and there were 2,000 visitors during the same period, each would theoretically
be worth 50 cents (profit divided by visitors). But this is only the
breakeven point. Depending on the desired profit margin, the optimal
price to pay per click would probably be something much less than
50 cents. Popular keyword phrases can often run more than this, so
it then makes sense to bid less money on less popular terms to pay
an acceptable amount per visitor.
Selecting Keyphrases:
As with typical search engine optimization, keyword research is critical
to the success of a PPC campaign. Unlike typical search engine optimization,
there aren't practical limits on the number of phrases to target.
Usually, there is no extra cost to add as many keyword phrases as
possible. This makes the keyword selection process easier, since there
is not a good deal of resources committed to optimizing a site for
a particular keyword set. Under-performing keywords, while still an
annoyance, do not cost extra (except for the time involved in setting
up the account). To help identify keyword phrases, Overture has a
tool on their site that allows advertisers to see how often particular
search terms are actually typed in their engine. It also gives out
popular suggestions based upon the terms you enter.
Writing descriptions:
With a typical search engine description, the object is to entice
as much traffic into a site as possible in the hopes of converting
that traffic into customers. With PPC, a different approach is mandated.
It is undesirable to pay for unlikely prospects, so the description
is designed to eliminate the "tire kickers" while attracting highly
targeted traffic. For this reason, the description should describe
exactly what the business offers- a company wouldn't want to pay for
every visitor looking for "insurance" if they only sold renter's insurance,
for example. At the same time, proven marketing copy techniques should
be employed to insure that the description is enticing enough to attract
ideal prospects.
Monitoring and Analyzing:
It is crucial to the success of any PPC campaign that it be monitored
regularly, since positions can and do change every day. Since the
top three Overture or Google AdWords results are what typically show
up on most partner engines (some display more), the competition for
these spots can be fierce, and bidding wars are common. If the price
gets too high, it is usually prudent to withdraw and pursue a different
keyword (the only way to really "lose" a bidding war is to pay too
much for each visitor!). Apart from position monitoring, it is important
to track and analyze the effectiveness of individual keyword phrases
on a monthly basis. Viewing click-through rates and studying visitor
habits can lend valuable insight into their motivations and habits,
and help to further refine a Pay-Per-Click campaign.
Conclusion:
Pay Per Click campaigns can bring large numbers of highly targeted
visitors to your website. However, these campaigns can become prohibitively
expensive (and unlike "traditional" search engine optimization, the
costs of any PPC campaign are likely to increase in the near future
due to the increased popularity of this form of advertising). It is
crucial to the success of the campaign that you pay a reasonable price
for each visitor, that each visitor is highly targeted, and that you
monitor your positions to maintain your exposure over time.

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Do You Really Know Who Your
Best Customers Are?
By: John GumasPresident, Gumas
Advertising
We've all heard that old saying that 80% of your revenue comes
from 20% of your customers. And for the most part, that old
saying is very true. That's why it's so important to
work closely with your existing customer base - especially
your best customers.
You should always keep existing customers informed of new
products or services, any new opportunities and/or ways to
do business with you, or at the least, simply communicate
with them on a regular basis. This makes for an even healthier
and more profitable relationship.
But how do you determine which customers are your best
customers? We like to use a proprietary rating formula
that helps our clients identify which of their customers are
actually their best, and most profitable, customers. This
model is called the "Gumas Best Customer Profile." This formula
weighs specific customer performance activity, such as when
they last bought, how frequently they buy, how profitable
they are and how easy they are to work with, to create a model
of your "real" best customers.
Here's how we do it. We rate each customer from 1 to 4, with
1 being the lowest score and 4 being the highest. We provide
each customer with a score for the following:
A) When they last bought (1 - 4),
B) How frequently they buy (1 - 4),
C) How profitable they are (1 - 4), and
D) How easy they are to do business with (1 being difficult
and 4 being easy).
Multiply the scores together (A x B x C x D) to get a total
for each customer. The highest total scores suggest which
of your customers deserve your most attentive service. Give
this simple system a try. It will help you identify those
customers who are truly your company's most valued and profitable
customers.
JG -

There are a lot
of ways to market online without going broke in the process.
My advice to all Internet advertisers...use this effective medium
frequently to "extend the reach" of traditional print
or broadcast media and to reinforce your branding...and check
out some of the reliable online marketing firms who can help
you develop a strong Internet presence, and perhaps a high volume
of Internet sales. In this lagging economy, many will
work close to the vest on pricing to help you develop your online
and off-line business using guerilla and other marketing techniques.
Test a variety of reasonably priced online media, and
see what works best for you. When you find a winning
combination, bet the ranch on it!
Whatever you do, keep an open mind to all new advertising techniques
and ...test, test, test.
Let
us hear from you. Just submit the full details of any services
you feel might benefit our readers, and we'll review the information.
If we agree it has merit, we'll publish it in the newsletter.
All submissions should be sent to:
editorials@inetadnews.com
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Your comments,
questions and submissions
are always welcome and appreciated.
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© 2005-2006 Creative Media Group - All rights reserved.
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