The following is an article
that appeared in Gumas Advertising's April Issue of "Marketing
Smart", a publication we highly recommend that you
subscribe to.
Show
Them The Benefits
All well-written
marketing materials emphasize features. Sure, its
nice to know "the what" of a product or service,
but what your customers are mostly interested in is "the
why" of your products.
When your marketing materials and ads sell the features,
you leave the audience to extrapolate "the why"
on their own. But it can be dangerous to leave your audience
to figure out or assume to know the benefits of your products
on their own.
Never stop at the features. Continue directly to the benefits
and help your audience understand why they need or want
the benefits your product has to offer.
Here are some examples of turning "the what" into
"the why."
Feature: Its long
lasting.
Benefit: This atomic flashlight will outlive you
even if youre only four years old.
Feature: Its faster.
Benefit: Youll never again wait for another
Web page to load while you stare at a blank screen.
Feature: It will organize
all of your financial records.
Benefit: Lack of receipts and records cost the average
American $538 in tax deductions a year. Do you want to lose
$538 again this year?
Features are nice, but the
benefit is where the emotional tug exists. And its
with that emotional tug that the consumer will find motivation
to buy from you.
Finally, you dont always
have to use words to describe the benefit. Sometimes your
visual can make the point with as much, if not more, emotional
strength.
©2003 Gumas Advertising.
All Rights Reserved.
Gumas Advertising is an award-winning,
full service marketing and advertising agency that helps
their clients maximize the return on their advertising investment
through the creation of smart marketing strategies, creative
advertising and graphic design concepts and powerful on-line
and interactive media programs.
If you would like to subscribe
to Marketing Smart, click
here to visit Gumas' Marketing Smart Page
If you would like to offer
a free subscription of Marketing Smart to someone else or
have a subject you'd like to see covered, please reply to:
editor@gumas.com
JG -
There is an abundance of search
engine information available on the web- some of it valuable,
much of it contradictory. Throughout the years, some prevailing
search engine myths have developed. Some of these myths
are actively encouraged by companies with a financial interest
in their continued existence. Others are based upon techniques
that were effective years ago but no longer work. Still
other myths come
from simple misunderstandings that inevitably come with
a relatively new medium. What follows is a few of the most
prevalent.
Myth: Using a program or service to "Submit
your site to
10,000 Search Engines" is a good idea.
Fact: There aren't 10,000 search engines. There aren't
even 500. In fact, the top 10 search engines account for
the vast majority of search traffic (studies vary from between
85 and 98 percent). Most of the sites that these programs
or services list as "search engines" are called
FFA (Free For All) sites. These sites will agree to place
a link to your site on their site, which is usually just
a collection of links. Your link will usually only appear
for a short time, since as new links are added, the older
ones are pushed off the page. Almost no
traffic can be expected from such links- but you can expect
a lot of unsolicited mail to the email address that you
provide them. In fact, these pages are set up largely to
collect email addresses to which spam can be sent (and you
can get spam for free!). In addition, engines do not like
submissions done by computer programs (because of the excessive
use of resources and the general low quality of the pages
they usually receive
in this manner), and many of the most popular have taken
steps to make automated submission impossible. This means
that these programs or services will not even get you listed
in many of the top engines.
Myth: Using a program or service to "Submit
your site to
10,000 Search Engines" or listing your site on FFA
pages can
get your site penalized.
Fact: Search engines are very careful not to penalize
sites
for issues that are outside of the webmaster's control.
For
example, if it were possible for a site to be penalized
for
using one of these scam submission services, it would then
be
fairly easy to get your competition penalized for a nominal
fee by simply submitting their site. If a link to
a site from
an FFA page were all that it took for penalization, it would
not cost anything to get your competition penalized, save
for
the time it took to submit their link. Your site will
not be
penalized for incoming links, period, even if they come
from
less than desirable sources. You can, however, be
heavily
penalized if you choose to link OUT to bad pages.
The
difference, of course, is that you have full control over
the
sites you wish to link to, whereas you have very little
control over who decides to link to you.
Myth: Using software to check your search engine
positions
will get your site penalized.
Fact: This belief is still widespread today,
even among many
respected industry professionals. Since Google states
in
their terms of service that ranking software should not
be
used to check rankings, many people interpret this to mean
that Google will penalize the sites that are being checked.
However, for largely the same reasons described in the
previous myth, this just wouldn't make sense. The
ability to
get your competitors penalized by repeatedly running software
to check their search engine positions would be a very
powerful (and unfair) weapon, and Google realizes this.
What
they will do, however, is penalize the IP address of the
machine that is running the software. This can make
for
uncomfortable moments when you have to explain why everybody
sharing your office T1 line is denied access to Google,
but
won't get your site penalized.
Myth: Meta tags are the most important factor in
search engine
rankings.
Fact: Many search engines (most notably Google) largely
ignore
meta tags due to constant abuse by webmasters. The only
importance placed on meta tags these days is actually the
meta
description tag, which will appear as the description for
the
corresponding page on engines that use inktomi data (such
as
MSN). Meta tags are virtually irrelevant in the ranking
algorithms of the top engines- but many people continue
to
believe that they are the only optimization strategy that
they
need.
Myth: It's impossible to do search engine optimization
in-house.
Fact: It often is done in house, and done effectively.
This is
typically when a large corporation hires in-house talent
that
is devoted exclusively to promoting the website. However,
it
is unrealistic to expect someone with many other job functions
to do a credible job of SEO. Much of the skills are acquired
through experience- and it isn't usually desirable to have
someone "experimenting" with the company website
(especially
considering that certain techniques can get sites penalized
on
engines or banned outright). SEO isn't rocket science, but
it
also isn't something that can be learned overnight. When
deciding whether to outsource SEO or do it in house, it
is
important to consider the actual costs involved. Often,
when
the necessary hours it takes to pay someone to learn on
the
job are taken into account, it is cheaper to outsource (and,
if you've chosen your vendor wisely, the results are almost
always better). Only a careful evaluation of your goals
and
resources can determine the best course of action for your
company.
Myth: Sites must be constantly resubmitted to retain rankings.
Fact: This is a scare tactic popularized by various
submission
services and software companies. In fact, it is a waste
of
money to pay to have your site resubmitted once it is already
listed in an engine's database. It will not hurt your rankings
to resubmit (or else people would constantly submit their
competitor's sites to get them penalized), but it will not
help, either.
Myth: Search engine optimization is not as effective
as
"traditional" marketing.
Fact: In many ways, it is more effective. Companies
often
spend countless dollars on direct mail, television and radio
advertising, and bulk email without a second thought. The
common thread with each of these strategies is that the
prospect is "approached" by the company, and that
the company
must reach a great number of people to find a few motivated
prospects. On the other hand, search engines can deliver
highly motivated prospects directly to your website- people
who have already demonstrated, through their use of particular
keyphrases, an interest in your products or services.
Conclusion:
These are only a handful of the numerous search engine myths
currently in existence. Even if these particular myths
were
to be universally dispelled tomorrow, a new batch would
surely
arise to take their place- and the motivations behind some
of
them would be just as dubious. With search engine marketing,
as with anything else, it is important to treat everything
with a healthy dose of skepticism (including this article!).
Scott Buresh is Co-founder and Principal of Medium
Blue
Internet Marketing.
Six Signs Your Client Relationships
Are On the Rocks
By Linda Formichelli
Are your
client relationships what they used to be?
Or have things between you and your clients
changed?
Do you dread your next on-site visit? Your next flurry of
phone calls? Your next contract negotiation? If so, don't
get all mopey -- do something about it.
Make an honest examination
of your IP
life: take a good look at what you do, and the people you
do it with, and change what must be changed. To get you
started, here are six signs that your client relationships
are on the rocks, and some practical advice about dealing
with them.
1.
You're Not Attracted to Him Anymore
You'll never forget those first
few weeks with your client: the awkward, sweaty-palmed introduction;
the sound of desperation in his voice when he called; the
checks that let you know he was satisfied. But lately, traits
you once found charming in your client have started to grate
on you.
It may be time to see other
people.
"Most IPs keep the same type
of clients year after year, and all of a sudden they find
themselves totally bored. It's no wonder they start to hate
their work," says Jennifer White, business coach and author
of Work
Less, Make More.
Fantasy illustrator Craig Maher,
whose stock-in-trade is painting chicks in chain mail, knows
this feeling far too well. "You start off thinking that
the industry is full of people who are into dreams and myth
and self-expression, but after a while you start to think
that they're all just a bunch of perverted assholes," he
says.
If you're sick of dealing with
"a bunch of perverted assholes," or other unsavory creatures,
look for new kinds of clients. Bored with drawing barbarian
babes? Try illustrating a kid's book. Tired of writing tech
manuals? Write a short story, and then sell it. Remember,
being an IP means that you choose the way you want to operate.
Author White agrees: "The best
solution is to dramatically upgrade your business. Let the
bottom 15% of your client base go -- those clients who don't
pay well or whose projects are just plain dull -- and force
yourself to find clients who will jazz you. There's nothing
like new, exhilarating projects to get your heart pumping
again."
2.
You Have One Night Stands
Clients use you once -- and
then disappear from the scene, leaving you to wonder how
you failed to satisfy them. Your desperate calls go unanswered,
and your letters go unread. Don't just sit there feeling
cheap and sad -- figure out what went awry.
According to White, you probably
made one of three mistakes:
- You didn't complete high-quality
work for the client. Obviously, producing inferior work
is the number one no-no.
- You didn't invest enough
time in building a relationship with the client. Your
clients need that emotional attachment that tells them
you care. Start now by calling your clients to
see how they're doing, and mail them occasional updates
on your activities.
- You didn't screen the prospect.
Not everyone can afford a high-class babe like yourself,
and not everyone is ready for a commitment. You may be
collecting losers. Next time, do some research before
getting involved.
How do you know which IP faux
pas you're guilty of? Suck it up, pick up the phone, and
call a few of your past flings. Ask them for the lowdown
on your work and what you can do to improve your services.
3.
You Always Fight About Money
If you're still eating mac-and-cheese
from a box (the generic brand, yet), you're probably not
getting all that you should out of your client relationships.
The solution to this one is
easy: ask for more money. "You'd be amazed at how many people
whom I coach simply ask for more money and get it," says
White. "The problem is not with your clients not wanting
to pay. The problem is that you're scared to ask for what
you're worth. You must put this fear aside." (Of course,
just asking is not a guarantee -- but your fear of asking
must be overcome if you're serious about upping your income.)
To solve your financial problems,
take the advice of the wise Susan Vaughn in her article
Charge
Your Clients More: give your clients reasonable notice
before the new rates take effect, and don't apologize. Another
tactic, called leapfrogging, is to raise your rates for
new clients first. Once you have enough clients paying the
new, higher rate, you can safely tell the old clients that
you're upping the ante. If they refuse to pay, you can dump
them without endangering your business.
4.
He Treats You Like Dirt
Why do you put up with it?
Why do you let your client push you into doing things you
don't want to do, into agreeing to impossible deadlines,
into making unpalatable changes in your contract? Have you
no shame?
Independent consultant Marilyn
Mobley used to have no shame. One of her clients asked her
to develop an ad. Though she insisted that ads were not
her forte, Mobley eventually backed down, hired an artist,
and produced an ad. The client hated it. Finally, at Mobley's
insistence, the client hired an ad agency to create an ad
that he really liked. "Our relationship was never the same
after that," Mobley says. "He seemed to question my counsel
on just about everything. After five months, I resigned
the account because I felt I was hurting my reputation.
I should never have accepted the ad assignment. I tried
to be what he wanted me to be, not what I am. Never again!"
The moral of the story? Stand
your ground when your client asks you to do something you
can't or don't want to do, or he may lose respect for you.
5. He Never Says He Loves You
Do you get a little melancholy
when you realize that the client you worked your heart out
for isn't dousing you with words of love and appreciation?
Snap out of it! You're not
in that type of relationship. He's using you, and the only
thing you should expect for your efforts is a wad of cash.
"IPs expect clients to give them the 'attaboys' or 'attagirls,'"
says Linda Talley, author of Business
Finesse: Dealing With Sticky Situations in the Workplace
-- and more likely than not, it ain't gonna happen.
If you need to feel affirmed,
don't turn to your clients. Instead, Talley suggests making
a list of accomplishments at the end of the day -- whether
it's finishing a project before deadline, backing up your
files, or making a few cold calls -- then calling friends
or family members who will provide you with the love and
support you need.
And be happy that he never
says "I love you" -- because it can be even worse if he
does say it. "My biggest car dealer client just yesterday
said, 'Come here and give me a bad girl hug so you won't
forget me,'" says Marsha Koller, owner of the "virtual agency"
MBK Marketing & Advertising. "God, I just looked at
it as a $2,500 hug. Whoever said prostitution was a lowly
business didn't know about advertising for car dealers."
6.
He Doesn't Trust You
You tell him that you spent
a lot of time with his project last night, but he accuses
you of gallivanting around town on another client's expense
account. You offer him heartfelt advice on an assignment,
and he runs to someone else for a second opinion. If you
can't win your client's trust, your business is doomed.
"I had a young client who would
ask for my PR counsel, then call a friend of his at a PR
firm who had far less experience than I did to ask if I
was on the right track," says Mobley. "Sometimes the friend
would suggest a different solution, in which case the client
would call me and ask why I didn't suggest his friend's
alternative."
Finally, Mobley did what all
IPs need to do with an untrusting client: she gave him an
ultimatum. "I told the client, 'You hired me because I know
what I'm doing. If you've changed your mind and think your
friend provides better counsel, then hire your friend,'"
she says. "That was the last time he ever questioned my
counsel."
There's always the chance that
the client will call your bluff and look elsewhere, but
don't worry -- you're better off without him.
Zing
So take heart, unhappy IPs,
it's not as bad as you think. Expanding your client list,
becoming more independent, and taking a stand for what you
believe in can add some much-needed zing to your troubled
business relationships.
Copyright 2003 Linda Formichelli & W. Eric Martin, used
by permission.
Linda Formichelli and W. Eric Martin are a writing couple
who provide original articles, reprints, copywriting, and
Web content to businesses and publications ranging from
Woman's Day magazine to Bay State Gas. You can reach Linda
and Eric at linda-eric@lserv.com or http://www.twowriters.net